FAQs – Your Questions Answered
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My tracking number isn’t working — what should I do?
My tracking number isn’t working — what should I do?
Tracking numbers may take a few days to show their first update after dispatch. So, if you’ve received your tracking code and it’s not showing any movement yet, don’t worry — it will be updated within a few days.
To track your order, go to the “Track My Order” option at the top of our website and paste your tracking number there. You’ll then be able to follow your parcel’s progress step by step.
I haven’t received my tracking number — what should I do?
I haven’t received my tracking number — what should I do?
Tracking numbers are sent directly to your email within 4 to 8 working days. In cases of high demand and/or public holidays, this timeframe may be extended as necessary.
If you haven’t received it in your inbox, please make sure to check your spam or junk folder, as it may have been filtered there.
If you still have questions, feel free to contact our support team via email.
How long will it take to receive my order?
How long will it take to receive my order?
Delivery times vary depending on the shipping method selected at checkout.
free standard shipping, the estimated delivery time is 13 to 20 working days.
priority shipping (paid option), the estimated timeframe is 11 to 17 working days.
These timeframes begin after your tracking number has been emailed to the address you provided during checkout.
Please note that delivery times are determined by the local postal service and may vary depending on your city or region.
You can track your order at any time, and if you have any questions, our support team is always here to help!
Where are the products shipped from?
Where are the products shipped from?
To offer exclusive deals and the best prices, our products are shipped directly from our warehouses.
Our suppliers dispatch orders from various locations, including Switzerland, Sweden, Asia, and the United States.
Before being dispatched, each item undergoes a strict quality control process to ensure you receive your product in perfect condition.
Does the product come with a warranty?
Does the product come with a warranty?
Yes. All products in our store come with a 30-day unconditional warranty.
For more details, please refer to the “Returns & Exchanges” section at the bottom of the page.
How can I pay for my order?
How can I pay for my order?
We offer a variety of secure payment methods, including:
Credit cards – VISA, Mastercard, American Express, Diners Club
Digital wallets – Apple Pay, Google Pay
Other options – depending on your region
All payments are processed securely through Shopify Payments.
Still have questions?
Still have questions?
If your question wasn’t answered above, feel free to get in touch with our support team.
We have a dedicated team ready to assist you!
📩 Email: support@lilyelegance.com